Jane wakes to her first full day as an enrolled student at Lowood. The water in the bedroom pitchers has frozen overnight, so the girls go to morning prayers and Bible reading without washing, and Jane, shivering through the long service, longs for the meagre porridge that follows. Placed in the fourth class, she finds the memorisation and constant switching of tasks bewildering, and by three o'clock she is grateful to be sent to a quiet corner to hem a strip of muslin.
From that corner she watches Miss Scatcherd's English history lesson. The girl Jane noticed on the verandah, Burns, is demoted to the bottom of the class for a small slip, yet answers every question on Charles I, tonnage, poundage, and ship-money. Instead of praise, Miss Scatcherd accuses her of dirty nails, the very nails she could not wash. At an order Jane misses, Burns fetches a bundle of twigs from the book-closet, presents it with a curtsey, unfastens her pinafore, and stands while Miss Scatcherd strikes her on the neck a dozen times. Burns does not weep; Jane's own fingers shake with impotent anger. Only later, returning to her seat, does Jane see Burns slip a handkerchief back into her pocket with the trace of a tear on her cheek.
In the licensed uproar of the evening play hour, with snow drifting against the panes and the wind moaning outside, Jane finds the punished girl kneeling by the fender, reading Rasselas. She learns her name is Helen, that she comes from the borders of Scotland, and that she has no wish to leave Lowood until her education is finished. When Jane insists she would have torn the rod from Miss Scatcherd's hand, Helen calmly replies that such a hasty action would harm her family, that the smart of the rod is hers alone to bear, and that the Bible bids them return good for evil. She defends Miss Scatcherd as severe rather than cruel, names her own faults of carelessness and distraction, and softens only at the mention of Miss Temple, the one teacher whose mildness she cannot live up to.
Jane pours out the story of Mrs. Reed and John, expecting Helen to share her outrage. Helen instead asks why Jane keeps such a careful record of those injuries, and answers her own question with her private creed: life is too short to nurse animosity, the body and its corruptions will be put off, and the spirit will return to its source. With that long view she can separate the criminal from the crime, forgive without resentment, and live in calm looking to the end. A rough monitor breaks the reverie, ordering Helen to put her drawer in order before Miss Scatcherd is called. Helen sighs, rises, and obeys without a word.